Frequently Asked Questions

1. How long does shipping take?
Orders are typically processed within 1-2 business days and arrive within 5-7 business days depending on your location. You'll receive a tracking number as soon as your order ships.

2. Are your products safe for my pet?
Yes. All our bowls, feeders, and accessories are made from lead-free, cadmium-free, food-grade materials with non-toxic, chemical-free finishes. Everything is tested for daily wear and tear from chewing, scratching, and regular use.

3. Do your products work for both cats and dogs?
Many items (like feeders, water bottles, and mats) work great for both. Toys are typically labeled for dog or cat use specifically, check the product title and description for compatibility.

4. Is it safe to put these in the dishwasher?
Most of our bowls and feeders are dishwasher-safe, check the individual product description, as some accessories (like grooming gloves or plush toys) are hand-wash only.