FAQs

We know pet parents want to feel confident about what they’re buying. Here are answers to the most common questions about ordering, shipping, and shopping with Pet Addons.

How long will it take to receive my order?

Orders are typically processed within 1–3 business days. Once shipped, Standard Shipping generally takes 8–12 business days.

Please keep in mind that delivery times are estimates and may be affected by carrier delays, weather, holidays, customs, or other circumstances outside of our control.

How can I track my order?

Once your order has shipped, you’ll receive a shipping confirmation email with your tracking number. You can use this information to follow your package throughout its journey.

Will all of my items arrive together?

Not always. If you order multiple products, they may be shipped separately depending on product availability and warehouse location. This means you may receive more than one package or tracking number for the same order.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size. From time to time, we may also offer free shipping promotions on qualifying orders. Any current offer or minimum purchase requirement will be displayed on our website or at checkout.

Can I change my shipping address after placing an order?

If you notice an error in your shipping address, contact us at hello@thepetaddons.com as soon as possible. We’ll do our best to update your information before your order ships.

Once an order has been shipped, we cannot guarantee that the delivery address can be changed.

What if my package says delivered, but I haven't received it?

If your tracking information shows that your package was delivered but you cannot locate it, first check around your property, with household members or neighbors, and contact the shipping carrier.

Pet Addons is not responsible for packages lost or stolen after being marked as delivered by the carrier, but you can contact us and we’ll assist where possible.

What if my item arrives damaged, defective, or incorrect?

Please contact us at hello@thepetaddons.com within 48 hours of delivery.

Include your order number, a clear photo or video of the item, and a photo of the shipping packaging if the damage appears shipping-related.

Once your claim has been reviewed and approved, we’ll provide either a replacement or full refund at no additional cost to you.

What is your return policy?

Because pet products can come into contact with pets, fur, saliva, food, water, and other contaminants, we maintain strict hygiene and safety standards.

For this reason, we only accept returns or provide refunds for products that arrive damaged, defective, or incorrect in their packaging state.

We cannot accept returns for change of mind, incorrect size or color selections, used or opened products, normal wear and tear, or damage caused by misuse.

Can I return an item if I ordered the wrong size or color?

Unfortunately, no. Customers are responsible for selecting the correct size, color, and product variation before completing their purchase.

We strongly recommend reviewing the product description, measurements, and available sizing information before ordering.

How long does it take to receive a refund?

Once a refund has been approved, it will be issued to your original payment method within 5–10 business days.

The exact time it takes to appear in your account may vary depending on your bank or payment provider.

Do you ship internationally?

International shipping availability depends on the destination options currently offered at checkout.

Please note that international orders may be subject to customs fees, import duties, or local taxes imposed by the destination country. These charges are the customer's responsibility and are not included in the product price or shipping cost.

How can I contact Pet Addons?

We’re happy to help with questions about your order, products, shipping, or an issue with your purchase.

Email us at hello@thepetaddons.com and our team will typically respond within 1–2 business days.