Privacy policy

Privacy Policy
Last updated: July 10, 2026

Pet Addons ("we," "us," or "our") operates petaddons.com (the "Site"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Site or make a purchase.

1. Information We Collect

Information you provide to us:

  • Name, email address, shipping/billing address, and phone number
  • Payment information (processed securely by our payment provider; we do not store full card details)
  • Order history and communications with our customer support

Information collected automatically:

  • IP address, browser type, and device information
  • Pages viewed, time spent on the Site, and referring URLs
  • Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information
We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your order, including shipping updates
  • Respond to customer service inquiries
  • Send marketing emails, if you've opted in (you can unsubscribe at any time)
  • Improve our Site, products, and customer experience
  • Detect and prevent fraud or misuse of the Site
  • Comply with legal obligations

3. How We Share Your Information
We do not sell your personal information. We may share it with:

  • Service providers who help us operate the Site, such as payment processors, shipping carriers, email marketing platforms, and analytics providers
  • Legal authorities, if required to comply with the law, enforce our policies, or protect our rights
  • Business transfers, in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Cookies and Tracking
Our Site uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze site traffic. You can control cookies through your browser settings, though disabling them may affect Site functionality.

6. Your Rights
Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your information
  • Opt out of marketing communications
  • Object to or restrict certain processing of your data

To exercise any of these rights, contact us at hello@petaddons.com.

7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy
Our Site is not directed at children under 18, and we do not knowingly collect personal information from children.

9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites.

10. International Visitors
If you are visiting our Site from outside the country in which our servers are located, your information may be transferred to, stored, and processed in a different country with different data protection laws.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, contact us at:
Pet Addons
hello@petaddons.com
petaddons.com