Shipping policy
Shipping Policy
Last updated: July 10, 2026
Thank you for shopping with Pet Addons! Below you'll find everything you need to know about how we ship your order.
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. You will receive a notification once your order has shipped.
2. Shipping Times
Once shipped, delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are:
- Standard Shipping: 7–15 business days
- Express Shipping: 5–9 business days
Please note these are estimates and not guaranteed delivery dates. Delays caused by customs, weather, holidays, or carrier issues are outside of our control.
3. Shipping Rates
Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions on qualifying orders — any applicable threshold will be shown at checkout or in our site announcements.
4. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package's journey.
5. International Shipping
We currently ship to [list countries/regions here]. International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
6. Incorrect Shipping Information
Please double-check your shipping address at checkout. Pet Addons is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at hello@petaddons.com and we'll do our best to update it before it ships.
7. Lost or Stolen Packages
Pet Addons is not responsible for packages that are lost, stolen, or damaged after being marked as delivered by the carrier. If this happens, please contact the shipping carrier directly, and reach out to us so we can assist where possible.
8. Multiple Shipments
Orders with multiple items may arrive in separate packages and at different times, depending on stock availability and warehouse location.
9. Contact Us
If you have any questions about your shipment, contact us at:
Pet Addons
hello@petaddons.com
petaddons.com