Refund policy
Last updated: July 10, 2026
At Pet Addons, we want you and your pet to be happy with every order. Because of the nature of our products, we only accept returns or offer refunds for items that arrive damaged or defective.
1. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at hello@petaddons.com. To help us resolve this quickly, please include:
- Your order number
- A clear photo or video of the damaged/defective item
- A photo of the shipping box/packaging (if the damage appears shipping-related)
Once reviewed and approved, we will offer either a replacement or a full refund, at no additional cost to you.
2. No Returns for Other Reasons
Due to hygiene and safety standards for pet products, we do not accept returns or offer refunds for:
- Change of mind
- Incorrect size or color chosen by the customer
- Items that have been used, opened, or are not in original condition
- Products damaged due to misuse, normal wear and tear, or failure to follow product instructions
3. Refund Process
Approved refunds will be issued to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).
4. How to Start a Claim
Email hello@petaddons.com with your order number and details of the issue. Our team will respond within 1–2 business days with next steps.
5. Contact Us
Pet Addons
hello@petaddons.com
petaddons.com