Refund policy

Our 30-day refund promise

Last updated: September 10, 2026

We want you and your pet to be happy with your order. If your purchase is not right for you, contact us within 30 days of receiving it to request a refund.

How to request a refund

Email hello@thepetaddons.com with your order number, the email used at checkout and the item you would like refunded. Tell us what did not work for you so our team can help.

We will confirm the next steps with you, including whether the item needs to be returned, the correct return address and any return-shipping arrangements. Please contact us before sending an item back; do not send it to the manufacturer or the address on the original parcel without instructions.

Damaged, defective or incorrect items

Please check your order when it arrives and contact us as soon as possible within the 30-day period if an item is damaged, defective or incorrect. Include clear photos or a video of the issue and packaging where relevant. After review, we will arrange a replacement or refund at no additional cost when the issue is our error.

Refund processing

Approved refunds are issued to the original payment method within 5–10 business days. Your bank or payment provider may take additional time to show the credit. Original shipping charges are not refundable unless the issue was our error. Standard U.S. shipping is free.

Orders still in transit

If your order has not arrived, visit Track Your Order or contact us for help. Standard U.S. transit is estimated at 8–12 business days after dispatch. See our shipping policy for delivery details.

Questions?

Contact our team at hello@thepetaddons.com. We are here to help you with your order.