Shipping policy

Shipping Policy

Last updated: September 10, 2026

Thank you for shopping with Pet Addons! Below you will find everything you need to know about how we ship your order.

1. Processing time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. You will receive a notification once your order has shipped.

2. Delivery estimates

Standard U.S. delivery is estimated at 8–12 business days after dispatch. These are estimates, not guaranteed delivery dates. Customs, weather, holidays and carrier delays can affect delivery.

3. Shipping rates

Standard shipping within the United States is free, with no minimum order value. Where an international destination is available, shipping rates are shown at checkout before payment.

4. Order tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. Use the link in that email or visit our Track Your Order page for help locating your order.

5. International shipping

Available destinations and shipping options are shown at checkout. If your address is not supported, contact us before ordering. International delivery estimates depend on the destination and service. International orders may be subject to customs fees, import duties or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

6. Incorrect shipping information

Please double-check your shipping address at checkout. Pet Addons is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at hello@thepetaddons.com and we will do our best to update it before it ships.

7. Lost or stolen packages

Pet Addons is not responsible for packages that are lost, stolen or damaged after being marked as delivered by the carrier. If this happens, please contact the shipping carrier directly, and reach out to us so we can assist where possible.

8. Multiple shipments

Orders with multiple items may arrive in separate packages and at different times, depending on stock availability and warehouse location.

9. Contact us

For help with your shipment, contact Pet Addons at hello@thepetaddons.com. Website: petaddons.com.